![]() Once you are in touch with our team, we will explain the next steps involved in getting back in to your account. If you cannot login to contact our team via the link above, then you will need to select the 'I don't have an account' option, and then proceed through the topic selection until you will be presented with the contact options. In this article, we will show you how to generate backup codes for Google on both desktop and mobile and also how to use it instead of 2FA codes. ![]() You can use this link here to go through our help center. In the absence of the 2FA code, you can use the backup codes to log in to your Google or Gmail account. If you definitely cannot get access to the two-factor authentication code on your mobile device, and you cannot use either a recovery code or a backup authentication method, then you will need to contact our support team directly so that we can assist you with getting back into your store. Students and Alumni still using their AU-sponsored Gmail account need to setup Googles Multi-factor Authentication on Gmail. Thanks for confirming that you don't have access to any of your recovery codes - this would have been one of my suggestions, however if you don't have access to them then it won't be possible to login using one of the codes. You mentioned that you have paused your SIM card for 4 months to travel to another country - I hope your travels are going well! I am wondering if it would be possible to contact your mobile service provider, and see if they can temporarily reactivate your SIM card so that you can receive the authentication code? Or perhaps they could offer some other assistance to help you receive the SMS message. I understand that you are having some issues when trying to log in to your account, as you are not receiving the two-factor authentication code to your mobile device. Hi are very welcome here in the Shopify Community! I lost my backup codes how to recover my Gmail without backup codes - Gmail Community.
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